At Solène, your privacy and trust are very important to us. This policy explains how we collect, use, and protect your personal information when you interact with our website and services.
nformation We Collect
When you visit our website, place an order, or contact us, we may collect the following information:
Personal details such as your name, email address, phone number, and shipping address.
Order information including products purchased, payment method, and transaction details.
Technical data such as IP address, browser type, and device information to improve your browsing experience.
We do not sell or rent your personal information to any third party.
How We Use Your Information
We use your information to:
Process and fulfill your orders and deliveries.
Provide customer support and respond to your inquiries.
Send you important updates regarding your orders, shipping, or returns.
Improve our website experience and personalize content.
Share promotional offers or updates (only if you opt-in to receive them).
Cookies
Our website uses cookies to enhance your shopping experience. Cookies allow us to:
Remember your preferences (such as saved items in your cart).
Analyze traffic and improve website performance.
Provide a faster and more personalized browsing experience.
You can disable cookies in your browser settings, but some site features may not work properly without them.
Third-Party Services
We may use trusted third-party services (e.g., payment gateways, shipping providers, and analytics tools). These providers will only receive the information necessary to perform their services and are not authorized to use your data for other purposes.
Data Retention
Order and account information is retained as long as required for legal, financial, and business purposes.
If you create an account, you may update or delete your personal details at any time (except username).
If you request account deletion, we will erase your personal data unless we are legally required to retain it.
Your Rights
As a customer, you have the right to:
Request a copy of the personal data we hold about you.
Request correction or deletion of your data (where legally permissible).
Withdraw consent to marketing communications at any time.
Data Security
We take all reasonable measures to safeguard your personal information through secure payment gateways, encrypted data transfers, and restricted access controls.
Contact Us
If you have any questions or requests regarding your privacy or this policy, please contact us at:
EMAIL : support@solene.com
Or via PHONE / WhatsApp :+201022238451
At Solène, we are committed to protecting your privacy while providing you with a safe and enjoyable shopping experience.